FAQs

OUTSHINE | OUTPERFORM | OUTLAST

Does your warranty cover dead batteries?

While we are committed to keeping your flashlights running at peak performance, our warranty only covers manufacturer defects. Batteries are part of everyday use and are not covered.

Is my flashlight waterproof?

While Outback Flashlights are water resistant, they are NOT waterproof. They will be safe if they get wet while on your adventures, but please do not submerge them in water!

How do I change the batteries in my flashlight?

Remove the end cap located at the opposite end of the light source by twisting counter-clockwise. Remove dead batteries and place new ones with the negative or flat side of the battery facing the spring inside the flashlight. If the flashlight uses a battery cartridge, insert it with the arrow pointing towards the flashlight.

How can I change the batteries in my headlamp?

Twist the cap opposite the on/off button (Careful! Do NOT twist the on/off button!). Remove the battery cartridge and replace the batteries, making sure the negative or flat end of the battery is facing towards the spring.

My flashlight isn’t as bright as it was when I bought it.

As your batteries die, the flashlight has less power to draw on. Replacing the batteries with fresh ones should solve the issue. If the issue persists and the light has not been damaged, including by battery leakage, check out our Warranty Info page or download the Warranty Return form and follow the instructions to return the light for evaluation.

My flashlight won’t turn on.

Make sure the bottom, body, and head are tight. If the issue persists, change out the batteries for a fresh set, ensuring that the batteries are installed correctly- with the negative, flat side facing the spring inside the flashlight. If the flashlight still doesn’t turn on and has not been damaged, including by battery leakage, check out our Warranty Info page or download the Warranty Return form and follow the instructions to return the light for evaluation.

Where do I purchase Outback Flashlights locally?

To find a local distributor of our products please call us at 801.226.2520 or you can always shop right here at outbackflashlights.com.

How can I become a distributer?

We’re excited to hear from you! First of all, fill out the contact info on our Dealer Contact page and we will contact you soon.

Who is Outback?

Founded in 2006 by a team of people who knew there was a better way to design, make, and sell flashlights. See more about us on our About Outback page and keep up with us on our blog.

Where can I find the flashlight specs?

The flashlight specs are on each product page and there is a list of weights, measures, packaging, and other information on our Flashlight Specs page.

What are Outbacks Terms of Service and Privacy Policy?

Our Terms of Service can be found here while our Privacy Policy can be found here.

Can I engrave or customize my flashlight?

We can engrave the majority of our lights with a logo, text, or other options based on the flashlight chosen. For more information check out our Custom Laser Engraving page or give us a call at 801.226.2520

Finally, have a question that isn’t answered in our FAQ Frequently Asked Questions?

Ask us through our Contact page or give us a call at 801.226.2520. We’d love to help.